Returns
Return Policy for the Distribution Centre-Victoria
At the Distribution Centre-Victoria we understand that items are returned
for a variety of reasons.
Whether an item is no longer needed, mistakenly
ordered, defective, or sent to you in error, contact one of our
Business Relationship Officers at: 250-952-4460
or by email at DCVCustomerSer@gov.bc.ca
and
we will be pleased to assist you.
The process is easy, efficient, and straight forward. The following items are accepted for full credit, or exchanged, no questions asked:
- When they are returned, unopened, in their original packaging, within one year of purchase, and therefore, is re-sellable.
- When you have ordered it in error and items are re-sellable.
- When we have sent it to you in error.
- Defective and/or faulty items.
There are rare occurrences when we cannot accept a return:
- When the product is past an expiration date and thus not re-sellable.
- When items original packaging has been compromised, such as the inner wrapping of toner cartridges, and thus not re-sellable.
- When the item was purchased so long ago that it affects their performance, such as pens drying out.
Please send all Distribution Centre-Victoria returns to the following address:
DC-V “Returns”
742 Vanalman Avenue
Victoria BC V8W 9V7
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